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What is remek?

Remek is an effort to bring heritage and traditional authentic handicraft of India in the contemporary flavour. India is fortunate to have been bestowed with a rich culture heritage with a plethora of art and crafts including music, painting, metal work etc. We intend to bring handcrafted lifestyle products utilizing these traditional art forms made by local artisans. In the whole process, our aim is to help these artisans in continuing their traditional heritage in a sustained manner.

What's up with that name?

Remek is a word of Hungarian origin which means Masterpiece / Masterwork, representing magnificent art works by our traditional artists. Each product crafted by our artisans have same effort and love as if it is their final masterpiece.

Where does remek get its products?

Remek sources products directly from artisans and craftsmen around India. We guarantee the authenticity of each and every product we sell.

How will I learn about new products?

Remek launches all the new collections on various social media platforms including Facebook, Twitter, Pinterest, our own blogs etc. You need to follow our pages in these platforms to get an update on new products.

What if an item is Sold Out?

If an item appears as SOLD OUT, it means there are unfortunately none left to buy. Members can put up a request to get it made. We will get back to you with the timelines of the delivery. However, the product will not be the exact replica as they are handcrafted and bound to have minor differences. Please be noted that this will take longer time as mentioned in our shipping and delivery section. 

ORDERS

How can I check the status of my order?

To check the status of your order, log on to www.remek.in and go to the My Orders section under My Account. When items in your order ship, we will add tracking information to this page. We will also email you when there is a status update to your order.

What are the payment options at remek?

Remek accepts payments through external payment gateway PayU Money. It accepts Debit Card, Credit Card , and Net Banking payments through PayU Money platform.

Does remek charge sales tax?

All taxes are a part of the prices you see on the site. What you see is what you pay.

SHIPPING

What are Remek’s shipping rates?

Domestic - For all the orders above Rs 500, there are no shipping charges. A flat shipping charge of Rs 100 will be applicable for orders below Rs 500.

International – Shipping charges will be additional and would be mentioned when you place the order.

Please refer to our Shipping & Delivery section to learn about shipping rates.

RETURNS

What is Remek's return policy?

Customer satisfaction is our one of the top priority. Our Return & Refund Policycan help clarify how to go about returning items in your order. You can also email us at contact@remek.in if you have any questions, and we'll do everything we can to help.

How long does it take for an order to arrive?

Orders are dispatched within 1-3 working days or as per the delivery date specified at the time of placing the order. Most orders are delivered within 7 - 10 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9967477486 or email us at contact@remek.in mentioning your Order ID. We will personally ensure that you receive the refund of the payment made. Please make sure that the original product tag and packing is intact when you send us the product back.